Emmpressit (ABN 37 151 601 071) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By providing your personal information to us, including through our website or through a lead form on Facebook or Instagram, you consent to us collecting and handling that information as set out in this policy.
Who we are
In this policy, “we”, “us” and “our” refer to Emmpressit. If you have any questions about this policy or how we handle your personal information, you can reach us using the details in the “Contact us” section below.
What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name
- Your email address
- Your phone number
- Your business or company name
- The nature of your enquiry, including the services you are interested in
- Any other information you choose to provide when you contact us or complete a form
When you visit our website, we may also collect technical information such as your IP address, device and browser type, and how you use our site. This is collected through cookies and analytics tools, as described below.
How we collect your personal information
We collect personal information in a number of ways, including when you:
- Complete a contact form or enquiry form on our website
- Complete a lead form delivered through our advertising on Facebook or Instagram (Meta)
- Contact us by phone, email or in person
- Engage us to provide services
- Interact with our website, including through cookies and analytics
Where you submit a lead form through Facebook or Instagram, that information is collected by Meta on our behalf and provided to us so that we can respond to your enquiry. Meta’s handling of your information is also governed by Meta’s own privacy policy.
We will generally collect personal information directly from you. Where it is reasonable and practical to do so, we will collect it from you rather than from a third party.
Why we collect and how we use your personal information
We collect, hold and use your personal information so that we can:
- Respond to your enquiry and contact you about it
- Prepare quotes, proposals and audits you have requested
- Provide our products and services to you
- Manage our relationship with you and administer our business
- Send you marketing or promotional material, where you have consented or where the law otherwise permits
- Improve our website, products and services
We will only use your personal information for the purposes for which it was collected, for a related purpose you would reasonably expect, or where you have otherwise consented.
Disclosure of your personal information
We may disclose your personal information to:
- Our staff and contractors who need it to carry out their work
- Third party service providers who help us operate our business, such as email, customer relationship management (CRM), hosting and analytics providers
- Advertising platforms such as Meta, in connection with delivering and measuring our advertising
- Suppliers or subcontractors where this is necessary to fulfil a job or service you have engaged us for
- Government bodies, regulators or law enforcement where required or authorised by law
We do not sell your personal information to anyone.
Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with this policy and the Australian Privacy Principles.
Direct marketing
We may use your personal information to send you information about our products, services and offers that we think may interest you. You can opt out of receiving marketing communications from us at any time by using the unsubscribe option in our emails or by contacting us directly. We will action your request promptly.
Cookies and website analytics
Our website may use cookies and similar technologies to help it function, to remember your preferences and to understand how visitors use our site. We may use analytics tools, such as Google Analytics, to collect information about website usage in order to improve our site.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect how our website works for you.
Security and storage of your personal information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards.
We retain personal information for as long as it is needed for the purposes set out in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your personal information
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request. In most cases we will not charge you for accessing or correcting your information.
Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us using the details below so we can investigate and respond. We take privacy complaints seriously and will aim to resolve them promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, and the effective date at the top shows when it was last updated.
Contact us
If you have any questions about this Privacy Policy, or about how we handle your personal information, please contact us:
Emmpressit
86 Agar Drive, Truganina VIC 3029
Email: sales@emmpressit.com.au
Phone: (03) 8353 2993